Delete your account

You can delete your Vantage account at any time, taking your data with it. Two ways to do this — choose whichever suits.

Option 1 — Delete in the app

The fastest way:

1. Open Vantage and sign in
2. Tap the menu icon (top left) to open the sidebar
3. Scroll down and tap Delete account
4. Confirm — your account and associated data are permanently deleted

Option 2 — Request deletion by email

If you can't access the app for any reason — lost device, signed out, anything else — send an email and we'll handle the deletion for you.

What gets deleted

When you delete your account, the following is permanently removed:

• Your account profile and email address
• All saved locations and folders
• Custom presets you've created
• Notification preferences and history
• Accuracy ratings and shoot logs you've provided
• Beta code redemption history
• Push notification tokens

What is retained

A small amount of information may be retained for legitimate legal or accounting reasons:

• Subscription receipts — if you've ever paid for a subscription, the billing record is kept by Apple, Google or Stripe (whichever processed it) for tax and accounting purposes. Vantage cannot delete these from those services.
• Anonymised analytics — aggregated usage data that can't be tied back to you personally (e.g. total number of forecasts requested per day across all users).
• Email logs — if you've contacted support, those email threads may be retained in our support system for up to 12 months for record-keeping.

What happens to active subscriptions

If you have an active paid subscription when you delete your account:

• Apple/Google subscriptions — these are managed by Apple/Google. You'll need to cancel them separately in your App Store or Play Store subscription settings. Deleting your Vantage account does not auto-cancel your store subscription.
• Stripe subscriptions (web) — these are cancelled automatically when you delete your account.

Restoring a deleted account

Account deletion is permanent. There is no way to restore a deleted account or its data once the deletion has been processed. If you change your mind within 24 hours of requesting deletion via email, contact support immediately — we may be able to halt the deletion if it hasn't yet completed.

Questions

If you're not sure whether you want to delete your account, or have any other questions, just get in touch. We don't try to talk you out of leaving — we just want to make sure you've got the answers you need.